Trullo
12/08/13 18:02
Ha respondido al tema Abuso por parte de una compañia de alquiler de coches en Alemania (buchbinder)
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A la recogida del coche, el parte que me dieron no indicaba ese daño, y yo tampoco lo vi. Por ahí estoy fastidiado (y existe la posibilidad de que lo haya hecho yo, aunque no recuerdo haberlo hecho...)
Mi defensa se basa en que el daño, es minúsculo. En ese sentido, hice cuando pude (unas fotos) a la entrega del vehículo, pero mi avión despegaba, y no pude presionar más ni defenderme mejor.
Tampoco veo lógico que no haya una tabla con el tipo de daños, tamaño, y tarifa máxima.
Hoy Autoeurope me ha dicho que ha abierto un expediente con mi reclamación, y que van a ponerse en contacto con ellos. Y ya he escrito a atención al cliente con la queja formal, con fotos del daño, cuando devolví el coche.
Os iré informando...
Otra cosa, por info, muy interesante:
http://www.mpo.cz/dokument33131.html
SL2
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Damages to the car, theft etc.
Car rental companies are not allowed to make withdrawals on the consumer’s credit card relating to damages to the car, theft of/from the car or other major costs, unless the consumer has explicitly accepted this after the damages/the theft has occurred. The fact that the consumer may have accepted this in the initial rental agreement is not sufficient. In fact, if a car rental company has terms and conditions stating that when signing the rental agreement the consumer accepts costs like this the terms are in violation of the rules of the credit card companies and the credit card company in question should be made aware of this so that it can take action against the car rental company.
Since these rules are not local Danish rules but international rules set up by the credit card companies a consumer anywhere in Europe, who has not accepted to pay for e.g. damages to the car but has been charged with the costs anyway, can ask the credit card issuer/his bank to return the money to his account. The consumer does not have to accept that the money is charged on the credit card and neither does the consumer have to prove to the bank/credit card issuer that the consumer has not caused the damage. Of course this does not solve the underlying problem, if the car rental company has a justified claim against the consumer, but it puts the consumer in a better position since he/she does not have to just accept the decision of the rental company. Instead it is up to the car rental company to prove its case the way this is normally done.
If a consumer, after damaging the car during the rental period, accepts that his/her credit card can be charged with the costs for the repair of the car, the car rental company has to send the consumer quite substantial documentation to prove that the charge to the consumer’s account is legitimate. Among other things the company has to send the consumer
A copy of the rental agreement
A document showing a price estimate of the repair costs prepared by an authorized repair facility
Documentation that the consumer has accepted to pay for the damages with his credit card
Maybe some of you already know this but we hope the information can be helpful to some of you. This may be a much easier way to get the consumer his/her money back than arguing with the car rental company. In the future we will advise Danish consumers to have the bank return the money to the consumer and when we come across car rental agreements with illegal clauses as mentioned above we will inform the credit card company in question and our CPC—representative about it.